Last updated: 31 August 2026
Family Storage Dubai (“we”, “us”, “our”) operates the website familystoragedubai.com. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or contact us about our self-storage services in Dubai.
Who We Are
Family Storage Dubai
Opposite Ayko Market, 1 59 Street
Dubai Investment Park First, Dubai
United Arab Emirates
Phone: +971 54 581 1138
Email: info@familystoragedubai.com
Information We Collect
We collect the following information when you choose to provide it:
- Contact details you submit — your name, email address, phone number, and any message you send through our enquiry or quote request forms.
- Communication records — details of calls, WhatsApp messages, and emails exchanged with us regarding a storage enquiry or booking.
- Technical and usage data — IP address, browser type, device type, pages viewed, referring website, and time spent on the site. This is collected automatically through cookies and analytics tools.
We do not collect payment card details through this website.
How We Use Your Information
- To respond to your enquiry and provide a storage quote.
- To arrange, manage, and support your storage booking.
- To contact you about your enquiry by phone, WhatsApp, or email.
- To improve our website, services, and customer experience.
- To measure the performance of our advertising and marketing.
- To comply with applicable legal and regulatory obligations in the United Arab Emirates.
We do not sell, rent, or trade your personal information to third parties.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to make the site work, remember your preferences, and understand how visitors use our pages. We use the following services:
- Google Analytics 4 — to measure website traffic and visitor behaviour in aggregate.
- Google Ads — to measure the performance of our advertising campaigns and to show relevant ads to people who have visited our website (remarketing).
- Google Tag Manager — to manage the tags listed above.
These services may set cookies that allow Google to recognise your browser across websites. You can learn how Google uses this data at policies.google.com/technologies/partner-sites.
You can control or delete cookies through your browser settings, and you can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on. You may also manage personalised advertising at myadcenter.google.com. Disabling cookies may affect how parts of this website function.
Sharing Your Information
We may share your information only with:
- Service providers who help us operate the website and our business — our web hosting provider, email provider, and analytics and advertising platforms.
- Legal authorities where we are required to do so by UAE law, regulation, or a valid legal request.
Some of these providers are located outside the United Arab Emirates. Where information is transferred abroad, we take reasonable steps to ensure it remains protected.
Data Retention
We keep enquiry and customer information only for as long as necessary to respond to your request, provide our services, and meet our legal and accounting obligations. Enquiries that do not become bookings are typically deleted within 24 months.
Data Security
We use appropriate technical and organisational measures to protect your information, including HTTPS encryption across the website, a web application firewall, and restricted access to our systems. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Your Rights
You may request to:
- Access the personal information we hold about you.
- Correct information that is inaccurate or incomplete.
- Request deletion of your personal information, where we are not required to keep it.
- Withdraw your consent to marketing communications at any time.
- Object to or restrict how we process your information.
To exercise any of these rights, contact us at info@familystoragedubai.com or call +971 54 581 1138. We will respond within 30 days.
Children’s Privacy
Our services are not directed at children under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
Third-Party Links
Our website may contain links to other websites, such as our Google Business Profile or social media pages. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact:
Family Storage Dubai
Opposite Ayko Market, 1 59 Street
Dubai Investment Park First, Dubai, United Arab Emirates
Phone: +971 54 581 1138
Email: info@familystoragedubai.com